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Embroidered Products
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214-207-5928


 

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Find quick answers to your questions below...
Order Status
• How will you communicate the status of my order?
• I noticed that an item in my order is on back order. Will my order be shipped as a partial order?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• May I cancel my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• What is the return policy?
• I received the wrong product.
• When will my order ship?
Shipping
• I made a mistake on my shipping address and my order was returned to you. Will additional shipping fees be charged to have it shipped to a different address?
• I noticed that an item in my order is on back order. Will my order be shipped as a partial order?
• My order appears to qualify for FREE SHIPPING, yet my shopping cart does not offer free shipping as an option. What do I need to do to get free shipping as a shipping option?
• Do you ship to my country?
• How will my order ship if I qualify for FREE SHIPPING?
• How much is my shipping?
• When will my order ship and what are my shipping charges?
• I'm buying a gift, can you ship it directly to the recipient?
Guarantees
• Privacy Policy
• Security
Payments and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Embroidery
• Does my product have to be embroidered just like your product photos?
• I want a color in my embroidery to match the color of my item but your color selection does not include this color. Can this be done?
• May I change the colors used on an embroidery design?
• Will you correct typos or errors in grammer on my order?
Buyer's Guide
• Are your designs embroidered or printed?
• Does my product have to be embroidered just like your product photos?
• How long will it take to process my order once I place it?
• I am getting an error message when I attempt to place an item in my shopping cart. What am I doing wrong?
• I would like to send my item(s) as a gift. How do I get it gift wrapped?
• What is "Rush Service"?
• Will you correct typos or errors in grammer on my order?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I order multiples of the same product?
• How do I use a coupon?
Referral Reward Program
• Are there any restrictions to the Customer Referral Program?
• How do I use my reward coupon?
• How will I receive my coupon?
• What is the Customer Referral Program?
Additional Support
• I am getting an error message when I attempt to place order.
• How do I contact you?


TNT Custom Creations LLC
2116 Merksem Ct.
Plano, Tx. 75025
214-207-5928
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